Privacy Policy sip69 — Our Commitment to Protecting User Data

1Information We Collect

Sip69 collects your personal information through several different methods when you use our platform. The type of information collected depends on how you interact with the sip69 platform.

Information you provide directly:

• Registration information: Full name, email address, mobile number, date of birth, and your chosen username.
• Identity verification information (KYC): A copy of your national identity card (MyKad), passport, or other valid identification document, along with proof of current residential address.
• Payment information: Bank account details, credit/debit card numbers (stored in encrypted form), and e-wallet account numbers such as Touch 'n Go or GrabPay.
• Communications with customer support: Live chat records, emails, and any information you share when contacting our support team.

Information collected automatically:

• IP address, device type, operating system, and web browser version used.
• Game session data including login time, games played, total wagering amounts, and game outcomes.
• General location data based on IP address (state/city only, not precise GPS location).
• Cookies and similar tracking technologies that store user preferences and sessions.

2How We Use Your Information

The personal information we collect is used exclusively for the following purposes to ensure a smooth, secure, and enjoyable user experience on the sip69 platform:

Sip69 will not use your personal information for any purpose not stated in this Privacy Policy without first obtaining additional consent from you.

3Data Sharing with Third Parties

Sip69 does not sell or transfer users' personal information to third parties for commercial purposes. However, in the course of platform operations, we may share necessary data with the following categories of third parties:

• Payment service providers: To process deposits and withdrawals, the necessary transaction information is shared with providers such as FPX, DuitNow, and licensed payment gateways. These providers have their own privacy policies and are subject to Malaysian financial regulations.
• Game software providers: Companies providing slot games, bingo, and live dealer game software may receive session data required to run the games correctly. This data does not include users' financial information.
• Security & verification service providers: Third-party services that assist us in verifying user identities (KYC), detecting fraud, and monitoring suspicious activity.
• Legal authorities: sip69 will disclose user information to the relevant authorities when required by law, court order, or for the purposes of financial crime investigation.

4Security & Data Encryption

The security of user data is sip69's highest priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:

• Encryption of data in transit: All communication between your browser and sip69 servers is secured by TLS 1.3 encryption with a 256-bit key length — the highest security standard currently available.
• Encryption of data at rest: Sensitive information such as payment details and KYC documents is stored in encrypted format using the internationally recognised AES-256 encryption algorithm.
• Internal access controls: Access to user data at sip69 is restricted to staff who require it to perform their official duties, and is logged in detail for audit purposes.
• Two-factor authentication (2FA): We encourage all users to enable two-factor authentication to add an extra layer of security to their account.
• Regular security audits: sip69 systems undergo regular penetration testing and independent security audits to identify and patch any vulnerabilities.

5Cookies & Tracking Technologies

Sip69 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and understand how users interact with our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication, language preference memory, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand which pages are visited most frequently, where users encounter difficulties, and how we can improve the platform experience.
• Functional Cookies: Stores your personal preferences such as language selection, text size, and other display settings to ensure a more comfortable experience each time you return to the platform.

You can manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may affect certain functions of the sip69 platform.

6User Rights Regarding Personal Data

As a sip69 user, you have the following rights regarding the personal information we hold about you:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. Please note that some data may need to be retained to comply with legal obligations.
• Right to Object to Processing: You have the right to object to the use of your data for direct marketing purposes or in situations where processing is no longer necessary.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the sip69 customer support team via live chat or email. We will process your request within 30 business days.

7Data Retention Period

Sip69 retains users' personal information for the period necessary to fulfil the purpose of data collection and to comply with applicable legal obligations:

• Active account data: Retained for as long as your account remains active on the sip69 platform.
• Financial transaction data: Retained for a minimum of 7 years from the transaction date to fulfil anti-money laundering (AML) and financial reporting legal requirements.
• KYC records: Retained for a minimum of 5 years after account closure or the date KYC was completed, whichever is later.
• Customer support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period for product improvement and trend analysis purposes.

After the applicable retention period has expired, data will be securely deleted or anonymised in accordance with industry-standard procedures.

8Children's Privacy

The sip69 platform is strictly for adults aged 18 and above. We do not knowingly accept registrations from or collect personal information from individuals under the age of 18.

Should we discover that information has been collected from an individual under the age of 18 without our knowledge, we will take immediate action to delete that information and terminate the account in question. Parents or guardians who discover that their child has registered on sip69 are encouraged to contact us immediately via customer support.

9Links to Third-Party Sites

The sip69 platform may contain links or references to websites of third-party service providers such as game software providers or payment platforms. This Privacy Policy applies to the sip69 platform only.

Sip69 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit independently and make your own assessment of the data protection offered by those third parties.

10Changes to This Privacy Policy

Sip69 reserves the right to update or modify this Privacy Policy at any time in response to operational needs, legal changes, or improvements to our privacy practices. Any changes that take effect will be published on this page with the latest update date clearly noted.

For significant and material changes to how we use your personal data, sip69 will endeavour to notify users via an on-platform notice or an email notification to your registered address. We encourage you to review this page periodically to stay informed of how we handle your personal information.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by sip69, please contact us via the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the sip69 platform — the fastest way to get an immediate response.
• Email: [email protected] (displayed as text only — please copy this address into your email client)
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and account security.

Our experienced team is ready to assist you in English and will endeavour to process all privacy-related requests as promptly as possible, not exceeding 30 working days for complex requests.